Smart Inbox

Turn your hotel WhatsApp into an AI-powered guest service desk.

StayChatAI handles routine guest conversations 24/7 — and sends only the conversations that need your team to the right person. Every message stays visible, accountable and connected to your PMS.

90%Conversations automated

< 5 secTypical AI response

24/7Guest communication

48 hrsTo go live

See StayChatAI on a Live Hotel WhatsApp Try the AI Yourself

No credit card · 14-day trial · We set it up for you

Priya WilsonRoom 412 · 2 Nights · Deluxe Sea View

I'd like to upgrade my room to a sea view room available?

Yes, a sea view room is available for ₹1,500 per night. Would you like me to add this to your booking?

Yes, please! That sounds great.

Upgrade confirmedRoom type: Deluxe Sea View
Additional: ₹1,500 × 2 nights
Total: ₹3,000

₹14,200Upsell revenue this month

248AI conversations today

< 5 secAvg. response time

98%Guest satisfaction

How it works

AI first. Human when needed.

From the first WhatsApp message to staff takeover — every step stays in one Smart Inbox thread.

Guest message arrives

WhatsApp lands in your shared inbox — not a personal phone. The full thread starts here.
Smart Inbox
AI understands intent

Check-in times, Wi‑Fi, directions, and routine requests are classified instantly.
AI
AI responds in thread

Guests get on-brand answers 24/7 while your team sees every message in real time.
AI responds
Resolved or escalated

Routine chats close as AI Resolved. Complaints and urgent issues move to Needs Attention or Urgent.
Status update
Human takes over when it matters

Staff tap Take Over with full history — guests never repeat themselves.
Your team

Demo · Room 412 Incoming

What time is breakfast tomorrow?

Breakfast is 7–10:30 AM in the main restaurant. I can send directions if helpful.

AI Resolved · No action needed

Same thread · Full context for staff

Two paths, one inbox: routine FAQs stay with AI; sensitive issues route to your team with labels and history attached.

The problem

Your team shouldn't have to chase guest messages across five different places.

When WhatsApp lives on personal phones and email sits in another tab, guest context disappears — and revenue slips with it.

Missed messages

After-hours upgrades and urgent requests go unanswered — or get lost overnight.

Duplicate replies

Two staff respond on different devices. Guests get conflicting answers.

No context

“What's your room number?” — again — because history isn't shared.

No visibility

Management can't see open threads, ownership, or what needs attention now.

WhatsApp58 unread

“Sea view upgrade for tonight?” — no owner

PhoneMissed · 3:12 AM

Voicemail not linked to guest profile

EmailInbox

Re: late checkout — separate from WhatsApp thread

Front deskWalk-in

Guest waiting — chat history on someone's phone

Personal staff phonesWho replied?

No audit trail · TripAdvisor risk · manager blind

Bring everything into one place.

One shared inbox

Every conversation. One workspace.

The same Smart Inbox your team uses every day — filters, status, and full thread context in one view.

AI handles the routine. Your team handles the important.

"What's your breakfast timing?"
"Do you have Wi-Fi?"
"How do I get to the hotel?"
"What time is check-in?"
"Can I request late checkout?"

AI responds automatically

Human

"I have a complaint."
"I need help with my room."
"I want to change my reservation."
"I have a special request."

Human takes over

Human handoff

When it matters, your team takes over.

Same WhatsApp thread for the guest. Full AI history for staff — no repeating, no context gaps.

Sarah Johnson

Room 412 · WhatsApp · Demo

AI handling

I've been waiting 30 minutes for my room.

I'm sorry about the wait. I'm connecting you with our front desk team now.

Daniel · Front desk

Hi Sarah, I'm Daniel from the front desk. Let me help you right away — I can see your full conversation here.

Put every conversation in the right hands.

Assign threads to the team that can resolve them — front desk, reservations, housekeeping, F&B, or management.

Front Desk

Reservations

Housekeeping

F&B

Management

Example: room booking → Reservations · room cleaning → Housekeeping · restaurant → F&B · complaint → Management

Know what needs attention now.

Scan the inbox by priority — urgent items stand out, routine AI resolutions stay out of the way.

UrgentNeeds immediate attention

HighNeeds staff review

NormalCan be handled routinely

AI ResolvedNo action required

Give your team the context they need.

Assigned owner, internal notes, conversation history, and guest details — in one place next to the thread.

Assigned: Daniel · Front desk

Internal note: Guest arriving at 3 PM. Requested airport transfer. (Staff only)

Full AI + human transcript visible in the thread.

Guest context

Your team sees the whole guest story.

Profile details sit next to the thread — so staff reply with context, not guesswork.

Michael Thomas

Active thread · Demo guest

Needs Attention

Do you have a pool view room available this weekend?

I can check availability for pool-facing rooms and share options shortly.

I've flagged our reservations team to confirm rate and hold — you'll hear back in this chat.

Fields shown depend on what your property has configured — demo content only.

Channel

Built around WhatsApp guest conversations.

StayChatAI is designed for the channel guests already use — one shared inbox for your property's WhatsApp guest threads.

See what's happening across your guest conversations.

Visibility into open threads, AI-handled conversations, and items waiting for your team — without fabricated benchmarks.

OverviewConversationsTotal volume in inbox

AIAI resolvedRoutine threads closed by AI

TeamHuman handoffEscalated to staff

QueueOpenAwaiting action

PriorityUrgentNeeds attention now

ServiceResponse flowAI first, team when needed

From scattered messages to one intelligent inbox.

Without StayChatAI

Personal phones
Manual replies
Missed messages
No shared context
Hard to track ownership
Slow handoffs

With Smart Inbox

One shared workspace
AI assistance
Clear ownership
Conversation history
Human handoff
Priority management
Team visibility

Hotel teams

Built for the way hotel teams actually work.

Same Smart Inbox — each department sees the threads, statuses, and assignments that matter to them.

Front Desk

Take over urgent arrivals, room-ready questions, and complaints with the full WhatsApp history already on screen.

UrgentRoom 304

I've been waiting 30 minutes for my room. Assigned · Front desk · Take Over ready

Reservations

Handle date changes, room types, and rate questions in one thread — without losing the guest's earlier messages.

Needs Attention

Do you have a pool view room this weekend? Routed · Reservations · AI flagged for review

Housekeeping

Receive assigned room requests and status updates — tied to guest name and room when available.

Assigned

Extra towels and late checkout for room 208? Housekeeping · Internal note attached

F&B

Answer dining hours, reservations, and in-room requests in the same inbox your front desk uses.

AI Resolved

What time is breakfast tomorrow? Routine reply sent · No staff action needed

Management

Scan priorities across the property: what's urgent, what's with AI, what's waiting on a human — without asking staff to forward screenshots.

Inbox snapshot3 urgent

Open · AI resolved · Human handoffs — one dashboard view. Visibility · Ownership · Response flow

FAQ

Smart Inbox — frequently asked questions

What hotel teams ask before moving guest WhatsApp into one shared workspace.

Shared inbox AI & brand After hours Mobile for staff

Still deciding? Book a demo and we'll walk through your team's workflow on a live inbox.

Team workspace Can multiple staff members use the inbox at the same time?

Yes. The Smart Inbox is a shared team workspace. Multiple staff members can be logged in simultaneously, see all conversations, and respond. Conversations can be assigned to specific team members to avoid duplicate responses.

Guest experience Does the guest know they're talking to an AI?

The AI is configured with your hotel's brand name and persona. Guests interact with your hotel team — not a generic bot label. Whether to disclose AI usage is your choice.

After hours What happens to conversations when staff are off duty?

The AI continues handling routine guest messages outside staff hours. Urgent situations can notify on-call team members based on your setup. Nothing should fall through the cracks when the inbox is shared.

Mobile access Is the inbox accessible on mobile for staff?

Yes. The Smart Inbox is responsive and works in mobile browsers so staff can review and respond on the go.

Ready to get started?

Let your hotel answer every guest.
Even at 3 AM.

We'll set up a live demo using your hotel's own guest scenarios.

Get My Hotel Demo Try the AI on WhatsApp

30 minutes • No commitment • 14-day trial • Go live in 48 hours

Increase revenue with more upsells
Reduce staff workload and focus on guests
Deliver better guest experiences 24/7

Turn your hotel WhatsApp into an AI-powered guest service desk.

AI first. Human when needed.

Guest message arrives

AI understands intent

AI responds in thread

Resolved or escalated

Human takes over when it matters

Your team shouldn't have to chase guest messages across five different places.

Missed messages

Duplicate replies

No context

No visibility

Every conversation. One workspace.

AI handles the routine. Your team handles the important.

When it matters, your team takes over.

Put every conversation in the right hands.

Know what needs attention now.

Give your team the context they need.

Your team sees the whole guest story.

Michael Thomas

Built around WhatsApp guest conversations.

See what's happening across your guest conversations.

From scattered messages to one intelligent inbox.

Without StayChatAI

With Smart Inbox

Built for the way hotel teams actually work.

Front Desk

Reservations

Housekeeping

F&B

Management

Smart Inbox — frequently asked questions

Let your hotel answer every guest.Even at 3 AM.

Let your hotel answer every guest.
Even at 3 AM.