Smart Inbox

A Shared Inbox That Actually Works While Your Team Sleeps.

Stop managing WhatsApp on personal phones. StayChatAI automates 90% of guest chats and flags the urgent 10% for your team—fully integrated with your PMS.

Book a Free Demo Try the AI on WhatsApp See pricing
Smart Inbox mockup

90%

Chats resolved
without staff

4+ hrs

Front-desk time
saved daily (typical)

<5s

AI reply time
even at 3 AM

1

Inbox for every
property & guest

Before vs. after

Personal phones steal time and revenue. Smart Inbox gives both back.

Same WhatsApp channel—totally different outcome for your GM, your front desk, and your P&L.

The chaos · Staff personal phone
WhatsApp 58 unread

Missed · 3:12 AM

“Sea view upgrade still available for tonight?” — No reply

Guest left on read · TripAdvisor risk · Manager blind
The calm · StayChatAI Smart Inbox
Inbox · All properties AI on
Priya R. · Room 412 AI
Marc N. · Upsell ₹
Ahmed K. · Urgent You

Revenue generated (today)

₹1,200

From conversations your team didn’t have to chase on personal phones.

Before: Messages on personal devices, no audit trail, upsells die after hours.

After: One hotel inbox, AI + PMS context, revenue and accountability visible to management.

Labor, revenue, control

Built for how hotels actually run WhatsApp

Not a generic helpdesk bolt-on—every workflow maps to front desk, revenue, and management reality.

AI Auto-Resolution

The AI answers check-in questions, handles room requests, and responds to FAQs in real time. 90% of conversations close without your team touching them.

Smart Team Assignment

Stop the “Who replied to this?” confusion with real-time staff assignment. Escalations route to housekeeping, F&B, or management by topic—no manual forwarding.

Live Guest Context Panel

Zero-research replies: your team never has to ask “What’s your room number?” again—booking, stay history, PMS fields, preferences, and revenue from this stay are already on screen next to the thread.

One-Click Human Takeover

Staff can take over any AI conversation with a single click - immediately seeing the full chat history. Guests never have to repeat themselves when the handoff happens.

Multi-property in one view

Switch between your Goa and Dubai properties in one click. No logging out, no second browser. Filter by property or see the full group—each hotel keeps its own AI persona.

Performance Analytics

Managerial peace of mind: AI resolution rate, upsell conversion, guest satisfaction—and who on staff is fastest—in one dashboard built for hotel KPIs.

Quick Reply Templates

Save frequently sent responses as templates - your team sends a perfect, on-brand reply in two taps. Templates can be edited, personalised with guest name, and translated automatically.

Smart Urgency & Sentiment

Angry guests bubble to the top so you fix issues before they hit TripAdvisor. Safety concerns and urgent requests ping staff and management—even at 3 AM.

Auto Language Detection

The AI detects the guest's language and responds fluently in 100+ languages - Hindi, Arabic, French, Mandarin, and more. No language barrier, no manual translation, ever.

AI + Human Together

The 90/10 rule—visualized

Every message is classified by intent. Routine = instant AI. Risk = your team, with full context. You stay in control without babysitting the app.

Guest message in

“Hi, can you send the WiFi password for room 412?”

AI analyzes intent

Intent: WiFi / FAQ

Low risk, known answer in your hotel profile.

AI answers in <5 seconds · Thread stays green

Intent: Broken AC · Urgent

Guest comfort / safety signal—never leave to AI alone.

! Urgent ticket → Engineering

Manager push notification · Guest sees you’re on it

Roughly 90% of threads follow the green path. The 10% that need judgment land in your queue with labels, assignment, and PMS context already loaded.

What the AI handles automatically

  • FAQs - check-in, check-out, WiFi, amenities
  • Booking confirmations and reminders
  • Early check-in / late check-out requests
  • Room service and housekeeping requests
  • Upsell offers (upgrades, F&B, spa)
  • Local recommendations
  • Digital check-in forms
  • Post-stay review requests

When your team steps in

  • Guest complaints requiring personal attention
  • Urgent safety or emergency situations
  • VIP guests who prefer human interaction
  • Complex custom requests (wedding, honeymoon setup)
  • Negotiations or special rate discussions
  • Medical assistance or health concerns
  • Situations where the AI is uncertain

These situations represent roughly 10% of all conversations. Your team focuses only on what requires genuine human care.

For Your Team

Every guest detail. Right where you need it.

When your team opens a conversation, they don't just see a WhatsApp chat. They see the guest's full story - synced live from your PMS - so every interaction feels personal and informed.

The zero-research reply

Your team never has to ask “What is your room number?” again. Booking, arrival, folio, and preferences from the PMS are already on screen—so staff answer in one tap, not three messages back-and-forth.

Guest identity & booking details

Name, room number, check-in/out dates, booking source, special occasion - all visible at a glance.

Stay history & preferences

Returning guest? See their previous stays, past requests, dietary notes, and any complaints - before you say a word.

Live revenue tracking

See exactly what upsells and add-ons have been confirmed in this conversation - room upgrades, early check-in fees, F&B bookings.

Full AI conversation transcript

Your team sees every message the AI sent - no context gaps, no repeating information, no awkward transitions.

Upsell revenue (today)

₹14,200

Largest signal in your dashboard—what the inbox earned while staff slept.

12 upgrades confirmed · attributed to chat

Today's inbox summary

247

Total

221

AI

18

Human

8

Live

Staff response time (today)

Riya · Front Office 1m 12s avg
Amit · Night MOD 2m 40s avg
Sara · Reservations 4m 05s avg

GMs see who’s fastest on human-handled threads—no guesswork.

AI reply time

4.2s

vs. hours on personal phones

Guest satisfaction

4.9

41 responses

Before StayChatAI, our front desk team was spending 4 hours a day just answering WhatsApp. Now the Smart Inbox handles everything - our team focuses on guests in front of them. And we actually see more revenue from upsells we never used to capture.

SM

Suresh Menon

General Manager, Palmshore Resort, Kovalam

★★★★★

Works With Your Stack

Smart Inbox connects with your PMS and more

No rip-and-replace. No manual data entry. Your guest data syncs automatically.

OP

Opera

CB

Cloudbeds

HR

Hotelier

WA

WhatsApp API

WS

WinHMS

+

+ More

Smart Inbox - frequently asked questions

Yes. The Smart Inbox is a shared team workspace. Multiple staff members can be logged in simultaneously, see all conversations, and respond. Conversations can be assigned to specific team members to avoid duplicate responses.

The AI is configured with your hotel's brand name and persona. Guests interact with "The Harbour Hotel Team" - not "StayChatAI". Whether to disclose AI usage is your choice. Many hotels choose to because guests appreciate the 24/7 speed regardless.

The AI runs 24/7 regardless of staff hours. During off-hours, AI handles 90%+ of all conversations independently. Urgent situations trigger push notifications to on-call staff. Nothing falls through the cracks.

Yes. The Smart Inbox is fully responsive and works on any mobile browser. Staff receive push notifications for urgent conversations and can view and respond from their phone without needing a dedicated app download.

Yes. Every confirmed upsell - room upgrade, early check-in, F&B booking - is tagged in the conversation and tracked in the revenue analytics dashboard. You can see exactly which conversations drove incremental revenue.

Get Started in 48 Hours

Your Smart Inbox is
ready to go live.

Book a 30-minute demo. We'll show you the Smart Inbox running on a real WhatsApp number with live conversations - so you know exactly what your team and guests will experience.

Book a Free Demo → See Pricing

Prefer to feel it first? Chat with our demo inbox on your own phone—same speed and tone your guests get.

Try the AI now on WhatsApp
14-day free trial No credit card Live in 48 hours