This policy explains what StayChatAI collects, why we collect it, and the choices you have. We’ve written it in plain English because privacy should be understandable.
We never sell your personal data
StayChatAI does not sell personal information. We only share data when needed to run the Service, comply with law, or protect users.
You can request deletion
You can request account deletion and data removal. Some information may be retained where we’re legally required (for example, billing or security logs).
Quick Summary
If you only read one section, read this one. The details below explain each point in full.
- What we collect: account details (like email), product usage data, and content you provide to use StayChatAI (like templates and campaign settings). We may also use cookies.
- Why we collect it: to provide WhatsApp automation features, secure accounts, improve reliability, and support you.
- Do we sell data? No.
- Your rights: you can access, update, export, or delete your data, and you can opt out of certain communications.
1. Information We Collect
Summary: we collect what we need to run StayChatAI (WhatsApp campaigns, OTPs, alerts, and AI-powered replies), keep it secure, and make it work better over time.
Account & profile data
- Name, email address, and login identifiers
- Organization/company details you add
- Support requests you send to us
Usage data
- Pages you visit and features you use (e.g., campaigns, templates, inbox)
- Approximate device and browser details (to debug issues and improve performance)
- Log data such as timestamps, error events, and diagnostic information
Content and service data
StayChatAI is a messaging automation platform. That means you may upload or create content in the product.
- Message templates, campaign names, tags, and configuration settings
- Automation rules and inbox settings
- Other content you choose to store in the Service
Note: StayChatAI is built on official WhatsApp Business APIs. Depending on how you use the Service, some message data may be processed to deliver messages, handle replies, and power automations.
Cookies & similar technologies
- Essential cookies (for authentication and basic functionality)
- Preference cookies (like theme and language, where available)
- Analytics cookies (if enabled) to understand product usage and improve the Service
2. How We Use Your Information
Summary: we use data to run StayChatAI, keep it secure, and help you succeed.
- Provide core features (campaigns, OTPs, alerts, inbox, AI-assisted replies)
- Create and manage accounts, authenticate users, and prevent unauthorized access
- Customer support and service communications (like outage notices or security alerts)
- Improve performance, reliability, and usability (debugging, analytics, feature testing)
- Compliance, fraud prevention, and enforcing our policies
3. Legal Basis for Processing (GDPR-style)
If you’re in the EEA/UK (or similar jurisdictions), we process personal data under one or more of these bases:
- Contract: to provide StayChatAI as you requested (e.g., deliver messages, run campaigns).
- Legitimate interests: to secure, maintain, and improve the Service (balanced against your rights).
- Consent: for optional cookies/marketing where required. You can withdraw consent at any time.
- Legal obligation: when we must comply with applicable laws (e.g., tax, accounting).
4. How We Share Information
Summary: we share data only when needed to operate StayChatAI or meet legal requirements.
- Service providers: hosting, analytics, customer support, and other vendors that process data on our behalf under contracts.
- WhatsApp/Meta-related services: where required to deliver WhatsApp messaging via official APIs.
- Legal, safety, and rights: to comply with law, enforce our terms, or protect users and the Service.
- Business transfers: if we’re involved in a merger, acquisition, financing, or sale of assets.
5. Data Retention
We keep personal data only as long as needed for the purposes in this policy, including to provide the Service, resolve disputes, enforce agreements, and comply with legal obligations.
If you request deletion, we’ll delete or anonymize data where possible. Some records may be retained for security, fraud prevention, or legal compliance.
6. Security Measures
Summary: we use standard safeguards, but no system is 100% secure.
- Access controls and authentication safeguards
- Encryption in transit where supported
- Monitoring, logging, and rate limiting to detect abuse
- Vendor reviews and security practices where applicable
7. Your Rights
Depending on where you live, you may have rights such as:
- Access – ask what personal data we have about you
- Correction – update inaccurate data
- Deletion – request deletion of your data
- Portability – request a copy in a usable format (where applicable)
- Objection / restriction – object to certain processing or request limits
- Opt-out – opt out of non-essential communications (e.g., marketing emails)
To make a request, contact us using the details in the “Contact Information” section below.
8. Cookies & Tracking
Cookies help the site and product work properly. Some are essential (like keeping you signed in). Others help us understand usage and improve the product.
Where required by law, we’ll ask for consent for non-essential cookies. You can also manage cookies in your browser settings.
9. Third-Party Services
StayChatAI may rely on third-party infrastructure and tools (for example, hosting providers, analytics, email delivery, and official WhatsApp Business API providers). These third parties may process personal data to provide their services.
10. International Data Transfers
Your information may be processed in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards when required (such as contractual protections).
11. Children’s Privacy
StayChatAI is not intended for children under 13 (or the age required by local law). We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we’ll take steps to remove it.
12. Changes to This Policy
We may update this policy from time to time. If changes are significant, we’ll provide a noticeable notice (for example, in-product or by email). The “Last updated” date at the top reflects the latest version.
13. Contact Information
Questions, requests, or privacy concerns: support@staychatai.com (placeholder) or staychatai@gmail.com.
FAQ
Do you sell my personal data?
No. StayChatAI does not sell personal information.
Can I delete my account?
Yes. Contact us to request deletion. We’ll remove your data where possible and explain any required retention.
Do you read my messages?
StayChatAI processes message-related data to provide automations and deliver messages via official APIs. We don’t “read” content for advertising, and access is limited to what’s needed for support, security, and operations.
How do cookies affect me?
Essential cookies help you stay signed in and keep the Service working. Non-essential cookies (if enabled) help us improve the product.